Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Mission Hills respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and our water damage restoration services in Mission Hills, California.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your water damage when you call us, fill out a form, or request service.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site.

How We Use Information

We use your contact details to respond to your request, schedule your service, and keep you updated about your job. We may also use your information to send you invoices, receipts, and follow-up messages about your restoration work.

We use website usage data to improve our site, understand what visitors need, and make our services easier to find. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how people use our website. These tools collect anonymous data such as page views, clicks, and session duration. They do not identify you personally.

We may also use third-party services for scheduling, messaging, or payment processing. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We share your information only when needed to run our business. That includes sharing with our technicians, subcontractors, and service providers who help us complete your restoration job.

We may disclose your information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information to third parties.

Data Retention

We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your information, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop using your information for marketing purposes.

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy